Privacy Policy

We take the privacy of our customers seriously and are committed to protecting your privacy. This policy explains how we collect, use and transfer your personal data, and your rights in relation to the personal data collected and stored by us when you use our website or otherwise engage with our services.

Contents

• What personal data we collect about you and how
• How the data is used
• Our legal basis for collecting your information
• Who we share your data with
• How we transfer your information (Privacy Request Portal)
• How long we retain your information
• Your rights and choices in relation to the data held by us
• How we use cookies on our website
• How to contact us

Who is TMHCC?

Tokio Marine HCC is a trading name of HCC Insurance Holdings, Inc. and its subsidiaries worldwide. Additional information can be found at: https://www.tokiomarinehd.com/en/group/

These companies are collectively referred to in this privacy statement as TMHCC, we, us or our.

What is Personal Data?

In this privacy policy, references to personal information or personal data are references to information that relates to an identified or identifiable individual.

Examples include your name, address, telephone number, IP address, and geographical location.

What Personal Data Do We Collect?

Information Provided By You

• Name
• Email Address
• Postal Address
• Telephone Number
• Date of Birth
• Passport Number
• Bank Account Details
• Credit History
• Claims History
• Citizenship Status
• Marital Status

Information Collected Through Our Website

• IP Address
• Browser Type
• Device Type
• Device Identifiers
• Location Information
• Website Usage Information

Information Obtained From Third Parties

• Insurance Brokers
• Credit Reference Agencies
• Anti-Fraud Databases
• Government Agencies
• Electoral Registers
• Court Judgments
• Sanctions Lists
• Claims Representatives and Experts

How Is Personal Data Used?

• Providing insurance quotes
• Managing policies
• Processing claims
• Responding to inquiries
• Accepting payments
• Fraud prevention
• Meeting legal obligations
• Improving products and services
• Marketing communications where permitted

Legal Basis for Processing

We process personal data where:

• It is necessary to perform a contract.
• It is required by law.
• We have your consent.
• We have legitimate business interests.

Who We Share Information With

• TMHCC group companies
• Service providers and business partners
• Regulatory and government authorities
• Law enforcement agencies
• Potential purchasers during business transactions
• Other parties where consent is provided

International Transfers

Your personal information may be processed in countries outside your country of residence, including the United States. Appropriate safeguards are implemented to protect transferred data.

Retention of Personal Data

We retain personal information only for as long as necessary to provide services, meet regulatory obligations, enforce legal rights, and fulfill business purposes.

Your Rights

• Access your information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge complaints with supervisory authorities

Cookies

Our website uses cookies and similar technologies to enhance user experience, recognize returning users, analyze usage patterns, and improve website functionality.

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Children's Data

Our services are not directed to children under the age of 16 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The current effective date appears at the top of this page.

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